Norlands Gundogs | Terms and Conditions
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Terms and Conditions

Classes

The following policies are in the interests of all participants and their dogs and by registering for a class with Norlands Gundogs you agree to the following:

  1. Please contact us before enrolling if your dog has aggression issues. Dogs that have aggression and fear concerns will need one on one intervention before enrolling in a group class environment.
  2. Keep your dog close to you and under control at all times.
  3. Dogs are to be kept on a lead unless instructed otherwise during a training exercise.
  4. Do not allow your dog to approach other dogs. Despite the need for owners to socialise their dogs, a strange dog approaching a sensitive dog can cause them to show aggression as a defence strategy.
  5. Norlands Gundogs have the right to remove a dog and owner from the class (without a refund) if they feel the dog’s behaviour is not managed adequately by the owner and is therefore putting the other participants at risk.
  6. Please encourage your dogs to relieve themselves before class.
  7. Should a dog relieve themselves before or during class, anywhere in or outside the training area, the owner will need to clean up and dispose of the waste in a suitable bin.
  8. All dogs should be fully protected by vaccination before attending classes.
  9. Do not bring a sick dog or a bitch in seasons to class. We encourage you to still attend on your own as most of the learning can be done without the dog present.
  10. Harsh handling is strongly discouraged. If it continues after an initial warning, the dog and owner will be asked to leave (without a refund).
  11. The dog and any other person that is brought to class is the owner’s sole responsibility.
  12. Norlands Gundogs cannot accept responsibility of any injury, loss or damage to person or property that occurs whilst attending a class.
  13. To secure your booking, your registration form and payment will need to have been received at least one week before course start date. Payment can be made by cheque, cash or bank transfer.
  14. Refunds cannot be given after the course has started. One week before course start date refunds are only available in exceptional circumstances (as decided by Norlands Gundogs).

One-to-one

Please read the Classes section above and in addition note that:

  1. Payment will be due in cash or by cheque at the end of your session unless otherwise agreed. If you prefer to pay by bank transfer, your payment should be received by the start of your session.
  2. Should you be running late, please inform us of your delay if possible. It may still be feasible to run the session, although your session may not be extended beyond your booked slot.
  3. If for any reason you need to cancel your one-to-one, please contact us as soon as you know, so we can offer your slot to another client. Cancellations made with less than 24 hours notice will still incur the full fee.

Boarding and Day Care

With your booking you agree to the following:

  1. No dog will be accepted if it has or has had an aggression problem with people or other animals.
  2. If home boarding your dog will treated as part of our family and that includes 3 other dogs and 3 children ages 9-14 if home boarding.  If in kennels there will be our 5 Labradors (including some entire males) plus other boarding dogs. Please consider before you book, if your dog will be happy in this environment.  We will always be happy to arrange a trial visit.
  3. Provided you are supplying your dog’s food, boarding fees are £30.00 in the home or £20 in the kennels per dog per 24 hours .
  4. Bitches in season can only taken if in the kennels and at the discretion of Norlands Gundogs. Extra fees will apply due to the extra work involved.
  5. Collection/Delivery times of dogs must be arranged in advance.
  6. Training may be available which is in addition to normal boarding charges.  Your dog will receive the agreed hours of training in addition to house/kennel manners which are continual.
  7. Fees are payable on dropping off the dog.
  8. If your dog is trained to the whistle, please leave one with us.
  9. Please bring your dog’s food, ensuring that there is enough food for the duration of your dog’s stay.
  10. Reimbursement for damage or veterinary costs incurred by your dog during its stay, will be expected to be paid for in full upon collection of your dog.
  11. Whilst every care is taken to make your dog’s stay with us a happy and enjoyable one, please note that all dogs are left at their owner’s risk and no responsibility can be accepted for sickness, injury or demise of the dog.

Dog Walking

With your booking you agree to the following:

  1. Full payment for services are to be paid in advance for the month ahead by bank transfer or cash.
  2. A minimum of 2 days dog walking per week is required.
  3. Christmas / New Year and bank holidays will incur an additional charge of 50%. Weekend walking prices will be at the discretion of Lead and Listen.
  4. 10 days holiday allowance is given each year. After the 10 days is used up any extra days taken is charged at the full rate.
  5. The client must provide all items necessary for dogs to be adequately cared for in the client’s absence, i.e. food, leads, tags and collars, harnesses, poo bags, towels etc. All dogs MUST have an identity tag attached to their collar.
  6. If it is necessary for keys to be collected and returned in order to complete an assignment, charges will be applied for each trip to cover travel expenses.
  7. The client must provide Norlands Gundogs with the name and contact number of someone capable of making a responsible decision relating to the dog in the case of an emergency. If the contact is not available Norlands Gundogs reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal. This will only be done as a last resort after multiple attempts at contact with the client cannot be made.
  8. The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Norlands Gundogs.
  9. The utmost care will be given in watching your pet. However, due to the extreme unpredictability of animals, Norlands Gundogs will not be held liable by the client for the disappearance, death or injury of pets or animals through no fault of Norlands Gundogs. If you require your dog to be allowed off the lead, Norlands Gundogs requires that you accept full responsibility if your dog runs away, gets lost or injured.
  10. For any cancellations of bookings, Norlands Gundogs requires a minimum of 24 hours’ notice. If the required notice is not given, charges will be applied in full for the cancelled period, at the discretion of Norlands Gundogs.
  11. All dogs being exercised must be fully vaccinated and on a regular flea and worm control regime.
  12. Bitches in season cannot be walked as they need to be walked on lead individually and away from other dogs.
  13. All dogs being exercised will undergo a trial period to ensure they are adequately trained and socialized. Norlands Gundogs reserves the right to cancel the contract at any time with sufficient notice if the dog does not respond well to the walker and/or other dogs, if applicable.
  14. A dogs behaviour must be explained openly and honestly – we are happy to work with dogs that have behavioural issues but we must know in advance before putting any of our other dogs or ourselves at risk. Failure to do so may result in the cancellation of any future booking.
  15. If your dog does show signs of aggression we have not be made aware of and causes harm to any person or animal whilst in our care you will be responsible for any cost incurred. Therefore we highly recommend your dog is insured and covered for third party liability.
  16. In the event of inclement weather or natural disaster, Norlands Gundogs is entrusted to use reasonable judgment in caring for your pet(s). Norlands Gundogs shall not be held responsible for any consequences related to such decisions unless Norlands Gundogs has acted negligently.
  17. If dogs require a quick toweling off after walks, towels must be provided by the client and left by the front/back door.
  18. Where necessary, and at the discretion of Norlands Gundogs, dogs may be walked in a group, known as a pack walk. Only suitable dogs will be walked together in this way.
  19. Should the assigned Norlands walker be taken ill or have to leave the house in an emergency then every effort will be taken to obtain the services of an alternative trusted and insured dog walker if necessary.